Visiting us
Reserve your spot online
You can save your place in line before you arrive. Walk-ins are always welcome during our open hours. Call (585) 872‑1003 if you have questions before you arrive.
What to expect
- 1 Bring a photo ID and insurance card (if you have coverage).
- 2 Check in online using the portal on this page, or check in at the front desk when you arrive.
- 3 You'll be seen based on medical urgency and order of arrival.
We work to keep waits reasonable, but wait times can vary. Patients with more urgent needs may be seen ahead of others.
If you are experiencing chest pain, severe shortness of breath, signs of stroke, or any life‑threatening emergency, call 911 or go directly to the emergency department.
